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Privacy Policy

Effective Date: October 21, 2025

1. Overview

Platinum Window Tint (DBA of Auto Evolution LLC) values your privacy and is committed to protecting your personal information under the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles, and applicable U.S. privacy laws.

2. Information We Collect

We may collect the following information directly from you:

  • Name, phone number, vehicle details, and service preferences

  • Message content and communication records

  • Appointment and transaction details

When you visit our website, we may automatically collect limited technical information (browser type, IP address, pages visited) to improve site performance.

3. How We Use Information

We use the collected information to:

  • Schedule and confirm appointments

  • Send service reminders, quotes, and invoices

  • Provide customer support

  • Deliver optional promotional offers (only with prior consent)

4. SMS Communication Compliance

Our SMS program complies with CTIA and TCPA requirements:

  • You will only receive messages after explicit opt-in (form submission, text request, or appointment).

  • You may opt out anytime by replying STOP.

  • Opt-out requests are processed immediately.

  • We maintain records of consent for carrier and compliance verification.

5. Data Sharing

We do not sell personal data.
We may share limited information with trusted third-party providers (such as RingCentral, CRM systems, and payment processors) who help us deliver our services. These partners follow strict confidentiality and data protection agreements.

6. Data Retention

Customer data is retained only as long as necessary for operational or legal purposes, typically no longer than 24 months from last interaction. Old records are permanently deleted using secure data-wipe methods.

7. Security Measures

We implement multiple layers of protection:

  • SSL/TLS encryption on all websites and data transfers

  • Access control systems restricted to authorized team members

  • Encrypted storage of contact and message data

8. Your Rights

You may request access to or deletion of your information at any time by contacting us via phone at (225) 954-4590.

9. Children’s Privacy

Our services are intended for adults 18 and older. We do not knowingly collect or store data from minors.

Terms of Service

Effective Date: October 21, 2025
Last Updated: October 21, 2025

1. Agreement

These Terms of Service (“Terms”) govern your use of the services provided by Platinum Window Tint, a DBA of Auto Evolution LLC, a Louisiana Limited Liability Company (“we,” “our,” or “us”). By engaging with our website, requesting a quote, or communicating with us via SMS, you agree to these Terms.

2. Company Information

Legal Entity: Auto Evolution LLC (DBA Platinum Window Tint)
Address: 115 N College St, Suite E, Denham Springs, LA 70726
Phone: (225) 954-4590

3. Use of Services

You agree to use our website and SMS communication channels solely for lawful purposes. You will not attempt to disrupt, overload, or misuse our systems or engage in any fraudulent or abusive activity.

4. Consent to SMS Communication

By providing your phone number, you consent to receive SMS or MMS messages from Platinum Window Tint.
These may include appointment reminders, quotes, service updates, and promotional offers.

  • Message frequency varies.

  • Message and data rates may apply.

  • You may opt out at any time by replying STOP.

  • To request help, reply HELP or call (225) 954-4590.

  • We do not sell, share, or lease your mobile number to third parties for their marketing.

5. Account Responsibilities

You agree to provide accurate and truthful information when scheduling or communicating with us. You are responsible for ensuring your contact details remain up to date.

6. Intellectual Property

All website content, including text, images, designs, and logos, is the property of Auto Evolution LLC and its DBA Platinum Window Tint. Unauthorized use, modification, or duplication is prohibited.

7. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our services or SMS communications.

8. Governing Law

These Terms are governed by the laws of the State of Louisiana. Any disputes will be handled in the courts of Livingston Parish, Louisiana.

9. Updates

We may update these Terms at any time. Updates will be posted on this page with a revised effective date.

Data and Security

Effective Date: October 21, 2025

1. Purpose

This Data & Security Policy explains how Auto Evolution LLC (DBA Platinum Window Tint) collects, manages, and secures data across its digital and SMS systems, including those integrated through RingCentral.

2. Data Protection Practices

  • Encryption: All data transmitted through our CRM, SMS, and web platforms is encrypted using 256-bit SSL/TLS protocols.

  • Storage Security: Data is stored in U.S.-based, access-controlled servers that meet or exceed SOC 2 Type II and ISO 27001 standards.

  • Access Control: Employee and contractor access is restricted by role, secured by MFA (multi-factor authentication).

  • Audit & Monitoring: Regular internal audits ensure continued compliance with privacy and security standards.

3. Retention and Deletion

  • SMS and customer communication records are retained up to 24 months for audit and service continuity.

  • Backups are encrypted and stored off-site.

  • Data no longer required is securely purged.

4. Breach Notification Procedure

If a data breach occurs, we will:

  1. Notify impacted users and authorities within 72 hours of confirmation.

  2. Immediately isolate affected systems.

  3. Perform forensic review and issue remediation actions.

5. Third-Party Vendors

All third-party vendors (e.g., RingCentral, Google Workspace, or CRM providers) used for communication or data handling must adhere to:

  • SOC 2 / ISO 27001 standards

  • GDPR-equivalent data processing protections

  • Signed confidentiality and data-handling agreements

6. Data Ownership

All customer data, including contact and message history, remains the property of the customer. Platinum Window Tint acts as a processor solely to facilitate communication and services.

7. Legal & Regulatory Compliance

This policy complies with:

  • CTIA Short Code and 10DLC Messaging Principles

  • FCC TCPA regulations

  • CAN-SPAM Act (for SMS marketing)

  • U.S. consumer privacy and data security best practices

8. Contact Information

Platinum Window Tint (DBA Auto Evolution LLC)
115 N College St, Suite E, Denham Springs, LA 70726
Phone: (225) 954-4590

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